Technology Home & FAQ

Welcome to the Alta Sierra technology pages! To the right (or down below if you are on a mobile device) is a list of pages that you may find helpful. Technology staff will be updating these pages periodically to try and ensure accuracy.

Below are a few answers to our frequently asked questions (FAQ).

Does Pleasant Ridge Union School District offer hotspots?

For families in need of Internet connectivity for educational purposes, below is the procedure for potentially receiving a hotspot.

If families have the ability to get connectivity at their house, then they need to use that option first
Those that do not have the ability to get connectivity need to have adequate cell service where they live
Those that qualify (from the above) will be on a list, and we will provide a hotspot if we can procure one

**Paper packets can be offered for any distance learning families that need them.

My child's Chromebook is broken - how do we resolve this?

There are a few options available to parents/students whose school-issued devices are giving them issues.

They can contact their child's teacher, who can then pass along the relevant information to technology staff (if necessary).
They can create a support ticket with Alta Sierra and a member of the technology staff will reach out as soon as possible (usually via email). Alta Sierra Tech Support Request form
They can fill out the Chromebook is missing/broken form and a staff member will get back to them with the next steps. Lost or Damaged Chromebook form

Both of the above forms can be found on the Technology Support page linked in the side menu (or bottom menu for mobile users).

My child is having issues with a website on the school-issued Chromebook. Is there something I can do?

Many issues with websites can be resolved by restarting the Chromebook, or by clearing the browser's cache.

Here is how to clear the cache in Chrome:

On your computer, open Chrome.
At the top-right, click More .
Click More tools Clear browsing data.
At the top, choose a time range. To delete everything, select All time.
Next to 'Cookies and other site data' and 'Cached images and files', tick the boxes.
Click Clear data.

Also, feel free to create a tech support ticket and a staff member will contact you as soon as possible.

Do you have any tutorials on the digital programs my child uses when doing school work?

Why yes! You will note a plethora of tutorials on the Google matrix that is linked in the side menu (here is a direct link). And each non-Google app -- and there are many -- usually has a help link baked right into it. For example, in GoMath there is a small "Help" link right next to the "Log out" link, which is toward the upper right corner of the initial start page.

What is GoGuardian?

GoGuardian Admin is one of our Internet filters. It is Google account-based (i.e. its policies are applied whenever students sign into their school Google account) and is used to help keep students safe and on task when they are on a school device. If your student encounters a screen that says "Restricted by your school IT administrator" -- that is GoGuardian doing its job! For more information, please see our GoGuardian pages.